Spa Etiquette

Your Spa Environment • Within our spa, it is one of relaxation and tranquillity. Please respect all Spa guests’ right to privacy and serenity. In light of this, there are no mobile phones permitted in the spa area. • We politely ask that you keep your voice to a whisper to maintain a relaxed atmosphere.

Important Information

All prices may be subject to change without prior notice. • Treatments are only available for guests aged 16 and over. • Please bring bathing attire for use in the thermal suite. • Robes, towels and footwear are provided for spa day guests, hotel residents and any treatments that are over 90-minutes. Lockers are available for your personal items, however please be aware we accept no responsibility for loss of items on the premises. • We reserve the right to withdraw the use of any facility at any time for essential maintenance. • As we are a separate entity to the hotel, unless you are a hotel spa guest, you are not permitted to use the hotel facilities unless booked separately, this includes the hotel rooftop infinity pool.

Bookings To make a reservation, please contact us via the following: Telephone 0161 667 0707 Email spa@kingstreettownhouse.co.uk • To ensure your preferred time and service is available, we recommend you book in advance. • A credit/debit card will be required at the time of booking as payment is taken in full in advance. • In order to use the spa thermal facilities, guests must book a 90-minute + treatment. • For treatments that are less than 90-minutes, guests can purchase a £30 access pass to the thermal facilities, hotel residents can also purchase for £20. Cancellation Policy *Please note we require a payment in full to secure your booking. • If you need to re-arrange or cancel an appointment, we politely ask that you give us 48 hours notice. If you don’t provide us with adequate notice, we won’t be able to offer you a refund or a rescheduled appointment.

Pregnancy

Please note that some of our spa experiences may be unsuitable during pregnancy, so please do inform our team when booking. • We have specially designed treatments for pregnant women. Expectant mothers must be at least 12 weeks in order to book a spa treatment. • We strongly advise against using the thermal areas during pregnancy, but do advise maximum use of the relaxation area and hot beds.

Etiquette

• Please arrive at least 30 minutes prior to your appointment or spa experience to allow sufficient time to check in, change into your robe, and familiarise yourself with the spa. Treatments can only take place after you have completed the appropriate forms. • As a courtesy to all our guests, we operate a prompt appointment schedule. A late arrival may mean that your treatment time is reduced.

Medical Questionnaire

• Regular spa use can bring many health benefits, but it is important that you highlight any conditions, allergies, medication or injuries that may affect your choice of treatment when making your reservation. • You will be asked on arrival to complete a questionnaire on your health and lifestyle so that we can give you the best and safest possible experience.

Lost Property

• All lost property found on the premises should be handed in at reception. Items will be stored for three months, if they are not collected within this time they will be donated to local charities. • Liquids, undergarments and hair brushes are kept for 24 hours only.

Our spa environment is one of relaxation and tranquillity.

Please respect all spa guests’ right to privacy and serenity.